Search for tag: "customer"

JUMBO Teaching Video 5b: Digital Transformation - Leadership

It has been a bumpy few years since 2020 for JUMBO Group CEO and Executive Director Ang Kiam Meng. JUMBO Group, like many other firms in the food and beverage (F&B) industry, faced significant…

From  Mr Thomas LIM _ 0 likes 5 plays

JUMBO Teaching Video 5a: Digital Transformation - Data Strategy

It has been a bumpy few years since 2020 for JUMBO Group CEO and Executive Director Ang Kiam Meng. JUMBO Group, like many other firms in the food and beverage (F&B) industry, faced significant…

From  Mr Thomas LIM _ 0 likes 3 plays

Ep 39, Short Chat with the Boss | Great Wall TCM & Acupuncture Pte Ltd

The ‘Short Chat with the Boss’ series forms part of the content on the SME Learning Portal which serves to inspire, motivate and inform other SMEs what they can do on their own to enhance…

From  Ms Lina LEE _ 0 likes 55 plays

Ep 34, Short Chat with the Boss | Sin Lee Stationery

The ‘Short Chat with the Boss’ series forms part of the content on the SME Learning Portal which serves to inspire, motivate and inform other SMEs what they can do on their own to enhance…

From  Ms Lina LEE _ 0 likes 4 plays

SME Development Series_Webinar on 24 June 2021 | Sales CPR Framework to Grow Your Business

From  Suyu Jennifer LEOW 0 likes 16 plays

B.1.1 Designing Our Business Model

Fintech company TranSwap Pte Ltd was set up in Singapore by CEO Benjamin Wong and COO Lim Kien Leong to address customers’ bugbears when carrying out overseas money transfers. It began…

From  Mr Thomas LIM _ 0 likes 9 plays

A.2.2 Assessing & Mitigating Risks

Fintech company TranSwap Pte Ltd was set up in Singapore by CEO Benjamin Wong and COO Lim Kien Leong to address customers’ bugbears when carrying out overseas money transfers. It began…

From  Mr Thomas LIM _ 0 likes 64 plays

A.1.2 Having Empathy with Customers

Fintech company TranSwap Pte Ltd was set up in Singapore by CEO Benjamin Wong and COO Lim Kien Leong to address customers’ bugbears when carrying out overseas money transfers. It began…

From  Mr Thomas LIM _ 0 likes 71 plays

A.1.1 Identifying Opportunities

Fintech company TranSwap Pte Ltd was set up in Singapore by CEO Benjamin Wong and COO Lim Kien Leong to address customers’ bugbears when carrying out overseas money transfers. It began…

From  Mr Thomas LIM _ 0 likes 106 plays

SMU CMP TranSwap Case Opening

Fintech company TranSwap Pte Ltd was set up in Singapore by CEO Benjamin Wong and COO Lim Kien Leong to address customers’ bugbears when carrying out overseas money transfers. It began…

From  Mr Thomas LIM _ 0 likes 114 plays

SME Development Series_Webinar on 28 May 2021 | Building Your Business with Ecommerce

From  Suyu Jennifer LEOW 0 likes 27 plays

SME Development Series_Webinar on 25 February 2021 | Digital Trends in 2021

From  Suyu Jennifer LEOW 0 likes 38 plays

Made in India: Cisco Reroutes Innovation (Video 1)

This case describes the strategy adopted by Cisco India to develop the Advanced Services Router 901 (‘ASR 901’). It is part of a larger strategy by Cisco headquarters to understand what…

From  Sheila WAN 0 likes 10 plays

The Ecosystem Advantage

With the advent of new technologies, rapidly changing customer needs and emerging competitors, companies across industries are facing disruptions like never before. To succeed, they will need to…

From  Ms CHANG Ching Chen _ 0 likes 29 plays

Unlocking the personal data economy, with privacy by design

The global personal data economy is growing faster than anyone could have imagined. The current business model for data is broken – for individual users and businesses alike. On one hand,…

From  Ms CHANG Ching Chen _ 0 likes 20 plays

Public Cleanliness and Our Well-being

The Public Cleanliness Satisfaction Survey was led by Professor Paulin Tay Straughan, Dean of Students and Professor of Sociology at the Singapore Management University to measure and track the level…

From  Ms CHANG Ching Chen _ 0 likes 24 plays