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Delivering Service Excellence duration 9 minutes 51 seconds Delivering Service Excellence Delivering Service Excellence	Delivering Service Excellence Professor Marcus Lee The challenge of raising service standards in Singapore is a longstanding one. In 2005, the Singapore Government started the Go the Extra Mile for Service, or GEMS movement, to… innovation & entrepreneuship smu podcast marcus lee professor marcus lee podcastpublished smuarchive From Ms CHANG Ching Chen _ 0 likes 6 plays Storage Options smuarchive

duration 9 minutes 51 seconds

Delivering Service Excellence

Professor Marcus Lee The challenge of raising service standards in Singapore is a longstanding one. In 2005, the Singapore Government started the Go the Extra Mile for Service, or GEMS movement, to…

innovation & entrepreneuship

From Ms CHANG Ching Chen _ 0 likes 6 plays

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smuarchive