Customer Facing Employees and Learning: A DFS Perspective

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Customer Facing Employees and Learning: A DFS Perspective

Case
DFS: Insuring Customer Service Excellence Through E-Learning

Authors
Kapil R. Tuli
Christopher Dula

Produced for

Centre for Management Practice
cmp.smu.edu.sg

Produced by

Office of Integrated Information Technology Services (IITS)

Singapore Management University

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Customer Facing Employees and Learning: A DFS Perspective

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